Your personal data belongs to you. This policy explains exactly what kv9 collects, why we collect it, how we protect it, and what rights you have over your own information. No jargon, no surprises.
How kv9 Handles Your Data
These cards summarise the most important parts of our privacy approach. The full policy is below — please read it all.
kv9 collects the minimum personal data required to operate your account, process payments, and comply with legal obligations. We don't ask for information we don't need, and we don't store data longer than necessary. Every data point we hold has a clear, documented purpose.
kv9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your name, mobile number, payment details, and gaming history are used exclusively to run your kv9 account and improve the platform experience for you.
Every piece of data transmitted between your device and kv9 is protected by 256-bit SSL encryption. Your payment details, login credentials, and personal information are never sent or stored in plain text. kv9 also uses encrypted storage for all sensitive account data at rest.
kv9 players have the right to access, correct, and request deletion of their personal data at any time. You can submit a data request by emailing [email protected]. kv9 will respond within 10 business days. Some data may be retained for legal or compliance reasons even after a deletion request.
When you deposit or withdraw via bKash, Nagad, or Rocket, kv9 only receives confirmation of the transaction — not your full mobile banking credentials. Your PIN and banking passwords are never visible to kv9. Payment processing is handled directly by the mobile banking provider's secure API.
kv9 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use third-party advertising cookies or tracking pixels. You can manage cookie preferences in your browser settings at any time without affecting core platform functionality.
kv9 operates the online gaming platform available at kv9.live. When this Privacy Policy refers to "kv9", "we", "us", or "our", it means the kv9 platform and the team responsible for operating it. This policy applies to all players who register an account, visit kv9.live, or use the kv9 mobile app.
kv9 is the data controller for all personal information collected through the platform. This means kv9 decides how and why your data is processed. If you have any questions about how your data is handled, you can reach us directly at [email protected].
Plain English: kv9 is responsible for your data. We decide how it's used, and you can always ask us about it.
kv9 collects personal data in two categories: information you provide directly, and information generated automatically when you use the platform. Here is a breakdown of what we collect and why each category is necessary.
| Data Type | Examples | Why Collected |
|---|---|---|
| Identity data | Full name, date of birth, NID number | Age verification, KYC compliance |
| Contact data | Mobile number, email address | Account communication, support |
| Payment data | bKash / Nagad / Rocket number, transaction IDs | Deposit and withdrawal processing |
| Account data | Username, password hash, login history | Account security and access control |
| Gaming data | Game history, bet amounts, session duration | Fair play monitoring, responsible gaming |
| Device data | IP address, device type, browser, OS | Fraud prevention, platform optimisation |
| Usage data | Pages visited, features used, click patterns | Platform improvement, UX analysis |
kv9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
kv9 collects your personal data through the following channels:
kv9 processes your personal data only for specific, documented purposes. We do not use your data for anything beyond what is listed here without first obtaining your consent.
Important: kv9 never uses your personal data for third-party advertising, profiling for commercial sale, or any purpose not listed above.
kv9 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:
All third parties who receive kv9 player data are required to handle it securely and in accordance with applicable data protection standards. kv9 does not permit third parties to use your data for their own marketing or commercial purposes.
kv9 processes all deposits and withdrawals through Bangladesh's most trusted mobile banking platforms: bKash, Nagad, and Rocket. When you make a payment, the transaction is handled directly by the mobile banking provider's secure API. kv9 receives only a transaction confirmation — we never see or store your mobile banking PIN, password, or full account credentials.
The mobile banking number associated with your kv9 account is stored securely and used solely to verify that deposits and withdrawals are made to and from your own account. kv9 does not share your mobile banking number with any third party except as required for fraud prevention or legal compliance.
Security note: kv9 will never ask for your bKash PIN, Nagad PIN, or Rocket PIN via chat, email, or phone. If anyone claiming to be kv9 support asks for your PIN, do not share it and report it to [email protected] immediately.
kv9 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is exactly what we use and why:
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain your session, remember your language preference | No — platform won't work without these |
| Analytics cookies | Anonymised data on which pages are visited and how long players stay | Yes — via browser settings |
| Security cookies | Detect suspicious login attempts and protect against CSRF attacks | No — required for account security |
kv9 does not use advertising cookies, retargeting pixels, or any third-party tracking technology that shares your data with external marketing platforms. You can manage or delete cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to play games or access your account.
kv9 takes the security of your personal data seriously. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, or misuse.
While kv9 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login details with anyone.
Tip: Enable two-factor authentication in your kv9 account settings. It takes 30 seconds and significantly reduces the risk of unauthorised access.
kv9 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Here is our standard retention schedule:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account data | Duration of account + 5 years after closure | Legal and compliance obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Identity documents | 5 years after account closure | KYC and anti-money laundering compliance |
| Game history | 3 years from session date | Dispute resolution, fair play auditing |
| Support conversations | 2 years from last interaction | Quality assurance, dispute evidence |
| Analytics / usage data | 13 months (anonymised after 30 days) | Platform improvement |
When data reaches the end of its retention period, kv9 securely deletes or anonymises it so it can no longer be linked to you as an individual.
As a kv9 player, you have the following rights over your personal data. To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". kv9 will respond within 10 business days.
How to submit a request: Email [email protected] with subject "Data Rights Request". Include your registered mobile number so we can verify your identity before processing the request.
kv9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on kv9, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any deposits made and deleting the associated personal data.
kv9 uses age verification checks during the withdrawal process and reserves the right to request proof of age at any time. Accounts where the holder is found to be under 18 will be closed without notice and any winnings forfeited.
kv9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that affect how we use your data, kv9 will notify registered players via in-app notification or email at least 7 days before the changes take effect. Your continued use of kv9.live after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how kv9 handles your personal data, please get in touch:
kv9 takes all privacy concerns seriously. If you are not satisfied with our response, you have the right to escalate your complaint in writing to [email protected] with the subject line "Formal Privacy Complaint". kv9 will provide a final written response within 10 business days.
All data encrypted in transit
Your info never sold to anyone
All data requests answered fast
Age checks on every withdrawal